SHIPPING COST

• Free shipping to US address

• $5 shipping charges when shipping address is outside of the US and checkout total is under $1500

• $1 shipping charge when shipping address is outside of the US and checkout total is $1500 and greater

 

COUNTRIES WE DO NOT SHIP TO

• Germany - No devices or pens 

• Spain - Plaxpot pen

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DELIVERY TIME

• Please allow 4 - 7 business days for shipping on physical products.

• Digital goods "Full Course or Device Manual" will be given online access after customer signs legal documents.

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REFUNDS

Customer no longer wants product after transaction processed:

• Product needs to be unopened and unused to qualify for refund.

• Product needs to be shipped back within 7 days of original delivery date.

• $75 restocking fee will be debited from original payment. 

• Customer must pay for return shipping costs.  

• Return shipments require tracking and signature upon delivery. 

• Please contact Plasma Perfecting for correct return address.

Customer purchased non-working product:

• Please contact Plasma Perfecting for trouble shooting.

• Please contact Plasma Perfecting to receive a return shipping label.

• New product will be shipped.

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IMPORT TAXES, FEES AND TARIFFS

 Import Taxes and Fees on Devices

• Shipping to US address

‣Import and customs fees paid by Plasma Perfecting

• Shipping to all other countries:

‣ Order amount $1200 and above - Import and custom fees paid by Plasma Perfecting.

‣ Order amount under $1200 - Import and custom fees paid by customer.  We declare all orders under $1200 as "sample" products to limit custom fees.

 

Import Taxes and Fees on Pens

• Shipping to US address

‣ Import fees and customs fees paid by Plasma Perfecting

• Shipping to all other countries:

‣ Order amount $500 and above - Import and custom fees paid by Plasma Perfecting.

Import Tariffs on All Products

‣We do not cover any new tariffs on goods from US to Canada or US to Mexico

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DROP SHIP INFORMATION

• Devices are drop shipped from EU or USA. 

• Pens are drop shipped from US or South Korea.

 

WHAT HAPPENS IF A DEVICE DOESN'T CLEAR CUSTOMS AND IS RETURNED?

• If device is denied by your country’s customs, your purchase will be canceled and fully refunded after our factory receives forwarded goods.

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